SUPPLIERS Provision of goods and services

Provision of goods and services

Fulfilling your obligations

At Gold Fields, suppliers are expected to meet certain performance requirements, as our success depends to a significant extent on our suppliers’ ability to deliver what has been requested. We measure supplier performance against a range of criteria and hold regular performance review meetings with key suppliers.

Outlined below is a summary of Gold Fields’ expectations of suppliers with respect to the provision of goods and services.

Supply of goods

If your company is supplying goods to Gold Fields, we require:

  • Prompt responses to requests for quotation;
  • The supplier’s quotation to clearly state that it is based on Gold Fields’ Standard Purchase Order Terms (or an existing agreement for the supply of goods);
  • Prompt order acknowledgement (i.e. confirmation that your company is in receipt of the purchase order and agrees to provide the requested goods at the specified price by the required date);
  • Timely delivery (i.e. the goods are delivered on or before the required date, or notification is given well in advance that there will be a delay in supplying the goods);
  • Order accuracy (i.e. no under-supplies, over-supplies, damaged, defective, or incorrect goods);
  • Completeness (i.e. the ordered quantity is delivered 100% in full – no part orders or multiple deliveries without prior written agreement);
  • Consignment notes are correctly marked (i.e. goods are consigned to the correct site as per the order);
  • Goods are accompanied by all required paperwork (i.e. consignment notes, packing slips, Material Safety Data Sheets, etc.) and the item delivered is readily identifiable on all documents;
  • Goods are appropriately packaged;
  • Accurate invoicing (i.e. the invoiced quantity and pricing is as per the purchase order line item); and
  • Suppliers who demonstrate a commitment to responsible sourcing and sustainability improvements within their own supply chains.
  • Safety considerations

    Each Gold Fields’ operation has unique hazards and safety issues to consider.

    Site-specific safety procedures have been developed to address these inherent risks, which are designed to protect Gold Fields’ employees, service providers and visitors to our sites.

    This means that qualification and approval to perform work on one site does not constitute approval to enter any Gold Fields site.


Your site contact will inform you of these requirements prior to commencing work or entering the site.

Supply of services

If your company is providing services to Gold Fields, we require:

  • Prompt responses to requests for quotation;
  • A quotation that clearly states that it is based on Gold Fields’ Standard Purchase Order Terms (or the agreement under which the services are to be provided);
  • Prompt order acknowledgement (i.e. confirmation that your company is in receipt of the purchase order and agrees to provide the requested services at the specified rate by the required date);
  • All required insurances are in place and current;
  • Suppliers that are accessible and responsive when a requirement arises;
  • Suppliers who know who their key contact is and fully understand Gold Fields’ requirements;
  • Suppliers who provide experienced personnel;
  • Suppliers who mobilise and demobilise in a timely manner;
  • Suppliers that perform the requested services in a timely manner;
  • Suppliers that are prepared to stop the job to ensure that safety is not comprised;
  • Suppliers that meet their commitments, keep their promises, and follow up without prompting;
  • Suppliers that keep accurate records of meetings, conversations and directions;
  • Suppliers who demonstrate that they are socially and ethically responsible;
  • The timely and accurate submission of all supporting documentation to prove that the services have been rendered, as per the in-country policies and procedures in which the service provider operates;
  • Accurate invoicing (i.e. the hours/rates invoiced are as per the timesheet and/or purchase order); and
  • Suppliers who demonstrate a commitment to socially responsible and sustainable methods of operation, in addition to continuous sustainability improvements within their business.
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